Terms and Conditions

Company Information

Dloryma.com is an online retail store operated by Hubei Xinsheng Lanyang Media Technology Co., Ltd.

Hubei Xinsheng Lanyang Media Technology Co., Ltd. is responsible for product sales, order processing, customer support, returns, refunds, and other purchase-related transactions conducted through Dloryma.com.

Legal Entity:
Hubei Xinsheng Lanyang Media Technology Co., Ltd.

Registered Address:
Room 3, 10/F, Building 1,
Guanggu Optoelectronic Information Industry Innovation and Entrepreneurship Base,
Dashu Village, Donghu New & High Technology Development Zone,
Wuhan, Hubei, China

Email: service@dloryma.com

Scope of These Terms

These Terms and Conditions govern purchases made through Dloryma.com (“Dloryma”), an online store operated by Hubei Xinsheng Lanyang Media Technology Co., Ltd.

By placing an order through Dloryma.com, you enter into a purchase transaction with Hubei Xinsheng Lanyang Media Technology Co., Ltd. Your transaction is subject to these Terms and Conditions and the policies published or otherwise made available through our website.

By submitting an order, you acknowledge that you have read, understood, and agreed to these Terms and any applicable Shipping, Return, Privacy, Payment, or other store policies referenced on Dloryma.com.

Product Information

We make reasonable efforts to present product descriptions, images, colors, specifications, availability, pricing, and related information accurately.

Product appearance may vary due to screen settings, lighting, photography, manufacturing variations, materials, or other factors that may affect how a product appears online.

We reserve the right to correct errors, update product information, revise availability, adjust pricing, or cancel an affected order where reasonably necessary, including where website information is inaccurate, incomplete, or outdated.

Orders and Acceptance

After an order is submitted, you may receive an order confirmation. The confirmation acknowledges that we have received your order, but it does not necessarily constitute final acceptance of the order.

Orders may be subject to payment verification, fraud-prevention review, product availability, shipping eligibility, and other reasonable order-processing procedures.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including circumstances involving suspected fraud, payment failure, inventory limitations, pricing errors, incorrect product information, unauthorized resale activity, or applicable legal or regulatory restrictions.

If an order is canceled after payment has been successfully charged, an appropriate refund will be issued in accordance with applicable payment procedures.

Prices, Taxes, and Payment

Product prices, applicable discounts, available payment methods, shipping charges, taxes, and the total order amount will be displayed during checkout before payment is submitted.

By submitting payment information, you represent that you are authorized to use the selected payment method and that the information supplied during checkout is accurate and complete.

Payment authorization and processing may be performed through Shopify and participating payment providers. Card issuers, banks, and payment providers may apply their own verification requirements and processing procedures.

Shipping and Delivery

Shipping methods, shipping charges, order processing times, estimated delivery times, geographic restrictions, and other delivery-related conditions are governed by our Shipping Policy.

Available shipping options and applicable charges will be displayed during checkout where relevant to the selected destination and order.

Delivery estimates are provided for reference only and may be affected by carrier operations, customs processing, weather, holidays, transportation disruptions, destination conditions, or other circumstances outside our reasonable control.

Returns, Exchanges, and Refunds

Eligible purchases may be returned within 180 days after confirmed delivery, subject to the eligibility requirements, exclusions, and procedures stated in our Return Policy.

Customers must contact us before returning an item so that the return request can be reviewed and the appropriate return instructions and return address can be provided.

Approved refunds are processed by Hubei Xinsheng Lanyang Media Technology Co., Ltd. and are generally issued to the original payment method in accordance with applicable payment-provider procedures.

Refund timing may vary depending on the payment provider, card issuer, bank, or financial institution involved.

Return eligibility, exclusions, return shipping, exchanges, refunds, and related procedures are governed by our Return Policy.

Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

We cannot guarantee that an order can be changed or canceled once processing, fulfillment, shipment preparation, or dispatch has begun.

Where an eligible cancellation is approved after payment has already been charged, a refund will be processed in accordance with applicable payment procedures.

Promotions and Offers

Promotions, discount codes, coupons, limited-time offers, and other promotional benefits may be subject to eligibility requirements, time limits, product exclusions, minimum purchase requirements, usage restrictions, or other stated conditions.

Unless expressly stated otherwise, promotional codes may not be combined, transferred, redeemed for cash, or applied retroactively to previously completed orders.

We reserve the right to modify, suspend, or discontinue promotions where permitted by applicable law.

Personal Use and Prohibited Activity

Products offered through Dloryma.com are intended for lawful personal use unless otherwise expressly agreed by us in writing.

Unauthorized resale, fraudulent purchasing, abuse of promotions, misuse of store systems, interference with checkout processes, unauthorized access, or any other unlawful or improper activity is prohibited.

Third-Party Services

Dloryma.com may use third-party services including Shopify, payment processors, shipping carriers, fulfillment providers, analytics providers, technology vendors, and other service providers to support website operations and customer transactions.

Third-party services may be subject to their own terms, policies, security procedures, and processing requirements.

Limitation of Liability

To the fullest extent permitted by applicable law, Hubei Xinsheng Lanyang Media Technology Co., Ltd., operating as Dloryma, shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to an order, purchase, product, transaction, website use, or inability to use the website.

Nothing in these Terms is intended to exclude, limit, or restrict any rights, remedies, guarantees, or liabilities that cannot lawfully be excluded, limited, or restricted under applicable consumer protection or other law.

Changes to These Terms

We may update or revise these Terms from time to time by posting an updated version on Dloryma.com.

Changes generally apply prospectively from the date they are published unless otherwise stated or required by applicable law.

The version of these Terms available at the time an order is placed generally governs that transaction, unless applicable law requires otherwise.