Shipping Policy

Shipping Information

Dloryma.com is operated by Hubei Xinsheng Lanyang Media Technology Co., Ltd.

The company is responsible for order processing, shipping coordination, customer support, returns, refunds, and other services related to purchases made through Dloryma.com.

Registered Address:
Room 3, 10/F, Building 1,
Guanggu Optoelectronic Information Industry Innovation and Entrepreneurship Base,
Dashu Village, Donghu New & High Technology Development Zone,
Wuhan, Hubei, China

Email: service@dloryma.com

Free Shipping

Eligible orders with a merchandise subtotal of US$49 or more qualify for free standard shipping.

The US$49 threshold is calculated after applicable discounts and before taxes or other charges, unless otherwise indicated during checkout.

Geographic restrictions, product exclusions, or other shipping limitations, if applicable, will be displayed during checkout before payment is completed.

Shipping Methods and Costs

The following shipping options may be available for eligible orders:

Free Standard Shipping: Available for eligible orders with a merchandise subtotal of US$49 or more.

Standard Shipping: US$5.99 for eligible orders that do not meet the US$49 free-shipping threshold.

Express Shipping: US$9.99, where available for the selected destination.

Available shipping methods, final shipping charges, geographic restrictions, and estimated delivery times will be displayed during checkout before payment is completed.

Order Processing

Orders placed through Dloryma.com are processed by Hubei Xinsheng Lanyang Media Technology Co., Ltd. after payment has been successfully confirmed.

Orders are typically processed within 1–3 business days. Processing time is separate from carrier transit and delivery time.

Processing may occasionally take longer during holidays, promotional periods, periods of unusually high order volume, inventory verification, payment review, or other operational circumstances.

Estimated Delivery Times

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.

Express delivery estimates, where available, will be displayed during checkout based on the selected destination and available carrier service.

International delivery times may vary depending on destination, carrier operations, customs processing, local delivery services, and other transportation conditions.

Shipping and delivery estimates are provided for reference only and are not guaranteed delivery dates.

Tracking Information

When tracking information becomes available, a shipping confirmation will be sent to the email address provided during checkout.

Tracking information may take time to update after a shipping label has been created. Some carriers may provide limited tracking scans or update tracking only at certain delivery milestones.

Delivery Delays

Delivery may be affected by carrier operations, customs review, weather conditions, transportation disruptions, holidays, remote delivery destinations, local delivery conditions, or other events outside our reasonable control.

We will provide available shipment information when reasonably possible; however, we cannot guarantee carrier transit times or delivery schedules once a shipment has been transferred to the carrier.

Customer-Provided Delivery Information

Customers are responsible for providing complete, accurate, and deliverable shipping information during checkout.

If you notice that your delivery information needs to be corrected, please contact us as soon as possible.

We cannot guarantee that an address or delivery-information change can be completed after order processing, fulfillment preparation, or shipment preparation has begun.

If a package is returned, delayed, misdelivered, or requires reshipment because of incomplete or inaccurate information provided by the customer, reasonable reshipment costs may apply.

International Orders

Where international shipping is offered, customs duties, import taxes, brokerage fees, customs-clearance charges, or other local fees may apply.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are not controlled by Hubei Xinsheng Lanyang Media Technology Co., Ltd., operating as Dloryma.

Customs procedures may also affect estimated delivery times.

Lost, Stolen, or Delivered Packages

If tracking shows an unusual delay or a package cannot be located, please contact us so we can review the available shipping information.

Our customer support team at Hubei Xinsheng Lanyang Media Technology Co., Ltd. will review available shipment information and assist with appropriate next steps.

If tracking indicates that a package has been delivered, customers should first check the delivery area, mailbox, building reception, household members, neighbors, and the shipping carrier where appropriate.

Resolution of lost, stolen, delayed, or delivered-package issues depends on the circumstances of the shipment and applicable carrier procedures.

Split Shipments

Items included in the same order may occasionally be shipped separately.

In such cases, packages may arrive at different times and may be assigned separate tracking numbers.

180-Day Returns

Eligible purchases may be returned within 180 days after confirmed delivery, subject to the eligibility requirements, exclusions, and procedures stated in our Return Policy.

Please contact us before returning any item so that our customer support team can review your request and provide the appropriate return instructions and return address.

For complete information regarding return eligibility, return shipping, refunds, exchanges, and exclusions, please review our Return Policy.