Return Policy

Return & Refund Information

Dloryma.com is operated by Hubei Xinsheng Lanyang Media Technology Co., Ltd.

The company is responsible for processing return requests, refunds, exchanges, cancellations, and customer support related to purchases made through Dloryma.com.

Registered Address:
Room 3, 10/F, Building 1,
Guanggu Optoelectronic Information Industry Innovation and Entrepreneurship Base,
Dashu Village, Donghu New & High Technology Development Zone,
Wuhan, Hubei, China

Email: service@dloryma.com

180-Day Return Window

Customers may request an eligible return within 180 days after confirmed delivery of the order.

Before returning any item, customers must contact us so that we can review the request, determine eligibility, and provide the appropriate return instructions.

Returns must be authorized before shipment. Items returned without prior authorization or without following the return instructions provided by our customer support team may not be eligible for processing.

Free Returns

Eligible returns submitted within the 180-day return period qualify for free return shipping when the return is approved and completed using the return method and instructions provided by our customer support team.

Customers should not send a return using an independently selected shipping method unless specifically instructed to do so. Unauthorized shipping costs or additional services selected by the customer may not be reimbursed.

If a return is approved, our customer support team will provide the appropriate return procedure, return destination, and, where applicable, the necessary prepaid return-shipping instructions.

Return Eligibility

Unless an item was received defective, damaged, incorrect, or otherwise eligible under applicable law, returned merchandise should be unused, unworn, unwashed, unaltered, and in its original condition.

All included parts, accessories, manuals, product documentation, and original packaging should be returned with the item where reasonably applicable.

Proof of purchase, such as the applicable order number or order-confirmation information, may be required to process a return request.

Non-Returnable Items

Certain items may be excluded from return for health, safety, personalization, hygiene, legal, or product-integrity reasons.

Non-returnable items may include, where applicable, personalized or customized goods, opened hygiene-sensitive products, gift cards, items clearly marked as final sale, and products expressly identified as non-returnable before purchase.

Any applicable exclusion will be stated on the product page, during checkout, or communicated when the return request is reviewed.

Damaged, Defective, Incorrect, or
Incomplete Orders

Customers should inspect their order promptly after delivery. If an item is damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

To help us review the matter, please include your order number and clear photos or other relevant evidence showing the product, packaging, and shipping label where applicable.

Where a claim is validated, Hubei Xinsheng Lanyang Media Technology Co., Ltd. will provide an appropriate remedy in accordance with applicable law and our store policies.

Return Shipping

For an eligible and approved return, Dloryma will cover the applicable standard return-shipping cost when the customer follows the return method and instructions provided by our customer support team.

Customers must contact us before returning an item. The return address provided for an approved return may differ from the registered business address shown on this page.

Please do not return merchandise to the registered business address unless our customer support team specifically instructs you to do so.

Original outbound shipping charges, including any optional expedited-shipping fees selected at checkout, are not refundable unless required by applicable law or expressly stated otherwise.

Refunds

Approved refunds are processed by Hubei Xinsheng Lanyang Media Technology Co., Ltd., the operator of Dloryma.com.

Refunds will generally be issued to the original payment method after the returned item has been received, inspected, and approved.

Refund processing times may vary depending on the payment provider, card issuer, bank, or financial institution involved.

Where permitted by applicable law, a refund may be reduced if a returned item is missing parts or has been materially damaged, altered, or used beyond what is reasonably necessary to inspect the product.

Exchanges

Exchange availability depends on current product availability and inventory levels.

If an exchange is available, our customer support team will provide the applicable instructions after reviewing the request.

In some cases, the fastest option may be to complete an approved return and place a new order for the desired item.

Order Cancellations

Cancellation requests must be submitted as promptly as possible after an order is placed.

We cannot guarantee that an order can be canceled once order processing, fulfillment, shipment preparation, or dispatch has begun.

If an eligible cancellation is approved after payment has already been charged, the applicable refund will be processed in accordance with our payment procedures.