Contact Us
Contact Us
Need help with a product or an existing order? The Dloryma customer support team can assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other service concerns.
Dloryma is operated by
Hubei Xinsheng Lanyang Media Technology Co., Ltd.
The company is responsible for product sales, order processing, customer support, returns, refunds, and all transactions conducted through Dloryma.com.
Legal Entity:
Hubei Xinsheng Lanyang Media Technology Co., Ltd.
Registered Address:
Room 3, 10/F, Building 1,
Guanggu Optoelectronic Information Industry Innovation and
Entrepreneurship Base,
Dashu Village, Donghu New & High Technology Development Zone,
Wuhan, Hubei, China
Customer Support: Monday–Friday
We aim to respond to customer inquiries within 1–2 business days.
When contacting us about an existing purchase, please include your order number and the email address used at checkout. This will help our team locate your order and assist you more efficiently.
If your order arrives damaged, defective, incomplete, or incorrect , please include clear photos or videos showing the item, packaging, and shipping label.
Please contact us before returning any item. Our customer support team will review your request and provide the correct return instructions and return address for your order.
Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional review time.